Lloyds Bank Offers Guidance for Customers Missing £200 Switching Bonus
### Lloyds Bank Clarifies Steps for Customers Missing Out on Bonus Payments
Lloyds Bank has provided important guidance for customers who did not receive the recently offered £200 switching bonus. Many users have expressed confusion regarding eligibility and the process required to obtain the payment. This update addresses these concerns directly.
The bank has acknowledged that some customers may have successfully switched to a new account but still missed out on the bonus due to potential issues with account setup. One customer raised a concern on social media, asking, "I took out a new account within the timeframe of the £200 switching bonus but it has opened an account and offered no access to the switching service. Can I resolve this in branch?" This reflects a common problem among users who believe they met the criteria for the offer.
In response, Lloyds Bank emphasized that for those who feel they have been wrongly denied the bonus, there are specific actions to take. Customers can utilize the "online process" to address their issues directly. Additionally, the bank stated, "If you're registered for our mobile banking app, please send us a message through the app and one of our messaging team advisors will look into this for you.” This illustrates their commitment to resolving customer inquiries efficiently while ensuring a proper channel for communication.
It is crucial for affected customers to follow the outlined procedures to clarify their situations. Lloyds Bank's proactive approach aims to assist customers in understanding their eligibility and accessing their due bonuses.
This report is for informational purposes only and is not financial advice.