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Sun 18 Jan 2026 • 10:42

DWP warm home discount recipients issued urgent alert about new phone call

DWP warm home discount recipients issued urgent alert about new phone call

# DWP Warm Home Discount Recipients Warned of Urgent Scam Phone Calls

## Recipients of the DWP's Warm Home Discount Scheme alerted about fraudulent phone calls ahead of upcoming payments.

The Department for Work and Pensions (DWP) has issued an urgent warning to individuals receiving the Warm Home Discount. Payments are set to start arriving in bank accounts this month, prompting scammers to exploit the situation with deceptive phone calls.

Recipients should be aware that these calls may appear to be from legitimate sources, seeking personal information or financial details. The DWP emphasizes that it will never request sensitive information over the phone, especially financial data or banking credentials.

The warning comes as scammers ramp up impersonation tactics, leading to an increased risk for vulnerable individuals relying on this support. "If you receive a call asking for sensitive information, hang up," advised a DWP spokesperson.

The DWP has encouraged those who suspect they have received such fraudulent calls to report them immediately to Action Fraud for further investigation. It is critical for recipients to remain vigilant and safeguard their personal details to avoid falling victim to these scams.