Virgin Media Apologises for Major TV Outage Affecting Thousands of Customers
# Virgin Media Issues Apology and TV Update as Thousands Experience Major Outage
Virgin Media has publicly addressed a significant outage impacting thousands of customers across the UK. The disruption has particularly affected users’ access to television services, leaving many unable to change channels or access apps. This outage has stirred frustrations among subscribers, leading to widespread complaints on social media.
Customers first reported issues on Wednesday as services began to falter. Many users took to social platforms to express their dissatisfaction. One Virgin user, Dean, remarked, “This is my Virgin TV since the upgrade won't change channel or move to another app, and I've been trying for over 3 hours.” Another customer, Matt, added, “Anyone got issues with Virgin Media atm? TV is all over the place.”
In response to the complaints, Virgin Media acknowledged the ongoing problems. The company issued a statement via X, saying, “We apologise to customers who are experiencing issues with their TV services at the moment. Our teams are working as a priority to identify the fault and will restore services to normal as soon as possible.” Their effort to resolve these issues seems to be the top priority, given the scale of the disruption affecting users nationwide.