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Thu 26 Mar 2026 • 14:58

DWP to Increase Face-to-Face PIP Assessments Starting This April

DWP to Increase Face-to-Face PIP Assessments Starting This April

# PIP Assessment Tips and What to Expect in Your Phone, Video or In-Person Review

**Essential guidance for claimants as DWP accelerates face-to-face assessments from April**

A key development for Disability Living Allowance recipients occurred as the Department for Work and Pensions (DWP) confirmed an increase in face-to-face assessments. Beginning in April, claimants will see a rise in the number of in-person sessions, as the DWP aims to ensure better evaluations through direct interaction with health professionals.

Face-to-face assessments are set to become more frequent, enhancing the support available to those undergoing the Personal Independence Payment (PIP) process. Ministers have asserted that providing these assessments in person will lead to a more accurate understanding of claimants' needs.

Sir Stephen Timms, the Minister for Social Security and Disability, has previously stated that the DWP "will increase the number of health professionals in assessment centres." This move is designed to streamline the evaluation process and address the backlog caused by remote assessments during the pandemic.

Claimants should prepare for their assessments by ensuring they understand the nature of the appointment, whether it takes place over the phone, via video call, or in person. It is essential to have relevant documents at hand and to be ready to discuss their care needs comprehensively.

The focus on in-person assessments will allow assessors to gauge a claimant's situation more effectively. "Increase the number of face-to-face, rather than remote, PIP assessments," Sir Stephen Timms noted, underscoring the government's commitment to improving the assessment experience.

By preparing appropriately for their assessments and being informed about what to expect, claimants can navigate this process with greater confidence and clarity.

This report is for informational purposes only and is not financial advice.