Ofgem Encourages Vulnerable Customers to Register for Priority Support Services
### Ofgem Warns Many Are Overlooking Vital 'Priority Support'
The energy regulator, Ofgem, is highlighting that numerous customers may be missing out on essential assistance via the lesser-known Priority Services Register. This program is designed specifically for vulnerable individuals who require extra help regarding energy services, including those facing physical or mental health challenges.
Ofgem's call to action comes amid growing concerns about the number of eligible households that have yet to register. The regulator stated it is crucial for people to inform their energy providers if they require this additional support. This initiative aims to ensure that the most vulnerable members of society are not left behind, especially during challenging times.
The Priority Services Register offers tailored assistance such as advance notice of planned power cuts, priority support during outages, and dedicated contact channels for those in need. These services are not widely known, prompting Ofgem to engage in a concerted effort to raise awareness among customers.
"People who face a range of barriers, whether physical or mental, deserve to receive tailored support,” remarked an Ofgem spokesperson. They emphasized that signing up for this service is straightforward and can make a significant difference in someone's day-to-day life.
Eligible households can join the register by contacting their energy suppliers, who will be able to provide more information and guide them through the registration process. Ofgem encourages those who think they may qualify to take proactive steps in securing this vital assistance for their needs.
This report is for informational purposes only and is not financial advice.